I’ve been thinking about pizza, ceilings, and what we want from airlines and caregivers.
I am a frequent flier, United 1K, in the interest of full disclosure.
Last week, I was chatting with a fellow passenger who holds the airline’s highest status—Global Services. You can guess what two road warriors who’ve endured a hundred thousand plus miles the previous year kibitz about when belted into uncomfortable seats in aluminum tubes and breathing stale air, while being served by generally gracious flight attendants whose executive leadership makes it increasingly difficult for them to serve their passengers. Where have all the pillows gone?