Pharmacy OneSource Blog

3 Key Benefits of Measuring Staff Scheduling Automation Outcomes

Posted on 11/13/15

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Where can you demonstrate return on investment (ROI) for enterprise solutions to pharmacy staff scheduling challenges? Consider these three important benefits that staff scheduling automation should provide within the first year:

Optimizing labor consumption across your entire organization

By having each staffing environment managed within a unified and transparent cloud solution, you can harness the power of both leading and lagging indicators specific to labor consumption. Comparing like-sized staffing environments across your enterprise can provide revealing tendencies. If two departments provide the same type of work and have the same amount of production to complete, how is one department accomplishing this work with fewer employees, less overtime, and less overall labor consumption? The ability to evaluate these two environments is invaluable by tracking informative metrics such as staffing levels, overtime, planned vs. actual labor dollars, and planned labor models vs. actual staffing.

Improving consistency and efficiency of scheduled competency areas

Patient care is your primary concern, whether you are measuring dosage within a pharmacy or rotating staff through the education department. It is critical to be able to rely upon a staff scheduling automation system that is predicated upon the competency and skill level of staff, in order to assure that you have the right person, in the right place, at the right time. Rotation of staff through areas of competency is also paramount when it comes to:

  • Eliminating staff burnout due to over-exposure to arduous job areas
  • Increasing staff perceptions of fairness and equality of scheduling
  • Maintaining staff proficiency in all areas of competency and preventing the need for retraining
  • Eliminating mistakes due to diminished proficiency in competency areas

Efficiency of communication between managers and staff

When communication methods around the schedule are inefficient, repetitive, and frequent, the costs and time associated with staff scheduling can be much higher than expected. Using an automated scheduling environment dramatically reduces the need for face-to-face conversations, phone calls, and other inefficient modes of communication that manual scheduling requires. 

Activities such as requests for time off, requests for changes, bidding on open shifts or extra hours, trading shifts between staff members, and many routine tasks should not require managers to engage in schedule dialogue. 

Instead, a scheduling automation solution geared for the pharmacy can provide efficient employee requests and messaging automation that allows management decision workflows to become streamlined, transparent, and productive. Managers will have more time to focus on other time-sensitive tasks instead of juggling frequent interruptions about the staffing schedule.

 

The Hidden Cost Calculator helps you capture the time spent on the unacknowledged actions associated with scheduling. Use this worksheet to calculate the true annual cost of creating and managing your department’s schedule.

StaffReady Scheduling can help improve transparency and efficiency in your scheduling processes. For more information, click here.

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Topics: Pharmacy Scheduling

About the Author

Tim McMenamin has more than 30 years of experience in the Hospital Information Technology (HIT) industry and has been an active member of HIMSS, ASHP, HFMA and other healthcare communities for many years. Leveraging emerging technologies to deliver clinical content to the point-of-care has been an area of special interest and research.